Premium Support

Description

The Premium IT Support package includes.

 

Service Delivery

• Service Desk Access.
• Customer Portal.
• Standard SLA Support.
• Technical Account Management.

Maintenance & Alerts

• Real-time routine maintenance.
• Server & Desktop patching.
• 24 / 7 Connectivity monitoring.
• 24 / 7 Infrastructure monitoring.
• Remediation of monitoring alerts.

Remote Support

• Connectivity Support.
• Infrastructure Support.
• End User Support.
• Microsoft Office Support.
• Google App Support
• Zoom and Teams meeting Support.

 

Features exclusive to the Premium Support Package:

• Full access to Australia based Service Desk.
• Line of Business Software Support (up to 5 apps).
• Quarterly scheduled site visits.

Optional:

• Telephony Support.
• Onsite Support across all major cities.
• Monthly Scheduled Visits for all major cities.