Premium Support

$149.00 / month

Price per user / month.

Premium IT Support, best suited for small to medium sized businesses.

Description

The Premium IT Support package includes.

 

Service Delivery

  • Service Desk Access.
  • Customer Portal.
  • Standard SLA Support.
  • Technical Account Management.

Maintenance & Alerts

  • Real-time routine maintenance.
  • Server & Desktop patching.
  • 24 / 7 Connectivity monitoring.
  • 24 / 7 Infrastructure monitoring.
  • Remediation of monitoring alerts.

Remote Support

  • Connectivity Support.
  • Infrastructure Support.
  • End User Support.
  • Microsoft Office Support.
  • Google App Support
  • Zoom and Teams meeting Support.

 

Features exclusive to the Premium Support Package:

  • Full access to Australia based Service Desk.
  • Line of Business Software Support (up to 5 apps).
  • Quarterly scheduled site visits.

Optional:

  • Telephony Support.
  • Onsite Support across all major cities.
  • Monthly Scheduled Visits for all major cities.

 

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