Ultimate Support

Description

The Ultimate IT Support package includes.

 

Service Delivery

• Service Desk Access.
• Customer Portal.
• Standard SLA Support.
• Technical Account Management.

Maintenance & Alerts

• Real-time routine maintenance.
• Server & Desktop patching.
• 24 / 7 Connectivity monitoring.
• 24 / 7 Infrastructure monitoring.
• Remediation of monitoring alerts.

Remote Support

• Connectivity Support.
• Infrastructure Support.
• End User Support.
• Microsoft Office Support.
• Google App Support
• Zoom and Teams meeting Support.

 

Features exclusive to the Ultimate Support Package:

• Assigned Technical Account Manager.
• Full Line of Business Software Support.
• Telephony Support.
• Onsite Support included.
• Monthly Scheduled Visits.